Call Centre Data
Represented using Multiple Telephone Systems


Call Centre Visualisations

Using Portus, Ostia developed a bespoke site which monitors call centre data for a large, financial services organisation. They had:

  • multiple systems managing and tracking inbound and outbound calls,
  • limited views of what each call centre operator was doing based on the system or systems they were using.

The company were interested in accessing all of the data from these systems centrally in normalised fashion. This would give a broader overview of the areas where there were problems, enabling them to compare the statistics from these different areas.

Using Portus enabled them to collect this information and visualise it using two interactive D3.JS charts:

  • A Sunburst Chart
  • An Area Chart